Conference Themes

Improving Customer Service in the Flight Service System

Low/No cost and Project Self Help whenever possible

Conference Goals

• Introduce Managers and Facility Representatives to the Flight Service Renaissance 

• Educate Managers and FACREPS about the Progress of the Renaissance of the Flight Service

• Educate Managers and FACREPS about the GA SUMMIT and the SUMMIT Issues

13 - 16:30 PM. Opening Remarks:

• ATP-300 

• Overview: What is the Flight Service Renaissance? 

• Review: Status of the GA SUMMIT Issues.

• AOPA = Opening remarks

• NAATS = Opening remarks

Tuesday

8 - 12 AM.

• CS Workshop Briefing, Bob Geranis, ATP-320.3

• Rewrite Project Briefing, Ward Simpson, NAATS 

13 - 16:30 PM.

• VNR Workshop Briefing, Bob Geranis, ATP-320.3

In the technology room see demonstrations of: OASIS, SUA/ISE, ADDS, and ACE IDS5

Wednesday

8 - 12 AM.

Managers Caucus

• Janet Cook Presentation

• Labor Tours the STL AFSS

13 - 16:30 PM.

Labor Caucus

• Managers Tour the STL AFSS

In the technology room see demonstrations of: OASIS, SUA/ISE, ADDS, and ACE IDS5

Thursday

8 - 12 AM.

• Introduce ATP-1

• ATP-1's opening remarks 

• Facility/Manager level Self Help Programs and Projects, Managers/FacReps

• RAIS/RAA Project Briefing, Bob Geranis, ATP-320.3

• SUA/ISE Project Status Report, TBA

• General Equipment/Programs Briefing, John Timmerman, ATP-400, Acting

13 - 16:30 PM.

• Facilitated - Open Dialog Session

• Open discussion about ATP and flight service projects and programs

• What do Managers & FacReps want from ATP-300?

In the technology room see demonstrations of: OASIS, SUA/ISE, ADDS, and ACE IDS5

Friday

8 - 12 AM.

• IOU's

• Open Discussion with ATP-1

• Closing

Conference coordinator,